Effective Date: 12 August 2024
1. Introduction
Welcome to TRV OMEGA FZCO ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website travancore.co.uk (the "Site"). Please read this Privacy Policy carefully.
2. Data Controller
TRV OMEGA FZCO is the data controller responsible for your personal data.
3. Information We Collect
We may collect and process the following data about you:
3.1 Personal Data
· Contact Information: Name, email address, telephone number, and address.
· Account Information: Username, password, and other registration details.
· Payment Information: Credit/debit card details, billing address, and transaction history.
· Communications: Any information you provide when contacting us, including emails and chat messages.
3.2 Non-Personal Data
· Usage Data: Information about how you use our Site, including pages viewed, time spent on the Site, and other browsing activities.
· Technical Data: IP address, browser type, and operating system.
4. How We Use Your Information
We use the information we collect for the following purposes:
· To Provide Our Services: To manage your account, process transactions, and provide customer support.
· To Improve Our Website: To understand how users interact with our Site, and to enhance user experience.
· To Communicate with You: To send you updates, newsletters, promotional offers, and other information related to our services.
· To Comply with Legal Obligations: To fulfill our legal obligations, including responding to lawful requests by public authorities.
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
· Consent: When you have given us explicit consent to process your personal data for specific purposes.
· Contractual Necessity: Where processing is necessary for the performance of a contract with you.
· Legal Obligation: Where processing is required to comply with a legal obligation.
· Legitimate Interests: Where processing is necessary for our legitimate interests, and these interests are not overridden by your rights.
6. Disclosure of Your Information
We may share your personal data with:
· Service Providers: Third-party vendors who provide services such as payment processing, email delivery, hosting services, and customer support.
· Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred to the new owners.
· Legal Requirements: Where required by law, regulation, or legal process.
7. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
8. Your Rights
Under GDPR, you have the following rights concerning your personal data:
· Access: The right to request a copy of the personal data we hold about you.
· Rectification: The right to request correction of any inaccurate or incomplete data.
· Erasure: The right to request deletion of your personal data.
· Restriction: The right to request that we restrict the processing of your data.
· Data Portability: The right to request transfer of your data to another party.
· Objection: The right to object to our processing of your data.
To exercise these rights, please contact us at info@travancore.co.uk.
9. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or damage.
10. International Data Transfers
We may transfer your personal data outside the UK/EEA, ensuring that appropriate safeguards are in place to protect your data.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@travancore.co.uk